Testimonials | Maindec | The IT Support Company

About Maindec


Meet a Maindec Customer, Mark Pickin, Maintenance Sales Manager of Ultima Ltd

Ultima Business Solutions has evolved into one of the UK's leading providers of secure, available and scalable IT infrastructure solutions to private and public sector organisations.

To view the video and find out a little more about Mark, click here...

Meet a Maindec Customer, Simon Pemberton, Managing Director of Keltec Ltd

Meet a Maindec Customer, Simon Pemberton, Managing Director of Keltec Ltd Keltec is a leading IT infrastructure and services company. They help their customers address their issues with designing, implementing, managing and supporting IT infrastructures. Maindec provides Keltec with an extensive range of IT Support Services across a wide portfolio of server and storage vendors.

To view the video and find out a little more about Simon, click here...

Sword Apak, a market-leading supplier of financial systems software

Chris Shearwood, IT & Operations Manager comments, "Because of our previous relationship with Maindec they were the first choice when we terminated the vendor support contract. Maindec are more aligned with Sword Apak in terms of company size and turnover, which simply means that our business is important to them. We can be confident that calls are being logged and dealt with properly, and that our account manager is actively keeping an eye on any calls which come in and making sure that they are dealt with appropriately and efficiently."

Scottish Exhibition and Conference Centre in Glasgow (SECC)

Alan Taylor, Head of IT comments, "Maindec has implemented, continually maintained and provided support for the whole IT infrastructure at SECC Glasgow. Their expertise in HP server technologies has offered us the assurance needed that business-critical infrastructure at SECC Glasgow can immediately be repaired."

McGrigors, a top 50 UK law firm.

Head of IT, Mike McGlinchey comments, "Maindec supports the business and helps ensure we are in continual operation, but more than this, the response times are always much quicker than the SLA windows we pay for. Couple with this the inherent flexibility of Maindec's approach - with a focus very much on getting an issue fixed without focusing on contract detail - and you reach a different level of service provision entirely. It's a cultural thing: you don't want to be constantly battling with a supplier to get the job done. And with Maindec we have no concerns here."

The White Company, a Multi-Channel Retailer

Marc Harper, Technical Service Delivery Manager comments, "For any large retailer, especially one with a significant online presence such as The White Company, IT underpins the successful operations of the business: we are only as good as the hardware which supports us. Our website currently takes over £33million in revenue annually, and in September last year all the hardware supporting the website was replaced - procured through, and implemented by, Maindec. Without Maindec's reliable service, it would have been difficult to attain the website functionality required to gear up in time for the Christmas trading season."

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