Case Studies
IT Service is our Business
Discovery Foods
Discovery Foods, one of the leading Mexican food producers in the UK, has signed a two-year contract with IT Services and Solutions provider Maindec to deploy 24/7 maintenance support. The contract, covering sites in Daventry and Milton Keynes, provides Discovery Foods with a cost-effective, out-of-warranty support solution for its Dell Power Edge servers and Power Vault storage systems.
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NHS Scotland
NHS Health Scotland, the special Health Board in Scotland with national responsibilities to reduce health inequalities and improve health, has signed a Managed Services contract with IT Services and Solutions provider Maindec. The contract will see Maindec partner with brightsolid Online Technology and Company Net to implement a hosted Microsoft platform in support of NHS Health Scotland's strategic business improvement programme. The private cloud-based hardware and software solution will provide the Board with a configurable platform based on Microsoft Dynamics CRM, Lync and Sharepoint which will be used to drive improvements in NHS Health Scotland's major information management and content management processes.
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PCMS Partnership
IT Services & Solutions provider, Maindec, today announces that it has signed a partnership with PCMS, the world's leading provider of integrated software solutions for the retail market. The contract sees Maindec provide hardware break/fix services, on behalf of PCMS, to a number of large name companies, including Unipart Automotives.
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Ultima Partnership
IT Solutions company Ultima partnered with Maindec in 2009 to provide legacy IT systems support and business critical hardware maintenance to its customers. Over the past two years, Maindec has established itself as Ultima's preferred third party break/fix service provider, with the company servicing over 40% of Ultima's customers Intel server and storage estates. The ongoing partnership with Maindec enables Ultima to deliver an inherently flexible and reliable service to all of its customers regardless of the age or sophistication of the system.
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London & Country Mortgages
London & Country Mortgages (L&C), the UK’s leading no-fee mortgage adviser, has selected IT Services and Solutions provider Maindec for business-critical maintenance support of its HP EVA 4100 SAN storage systems. The support contract provides L&C with 24/7, four hour break/fix response, a highly flexible level of support and highly competitive rates on new hardware where an upgrade is absolutely essential.
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Messier-Dowty
Messier-Dowty, a SAFRAN group company, is the world leader in the design, development, manufacture and support of landing gear systems. Messier-Dowty landing gear are in service on more than 20,500 aircraft making over 35,000 landings every day. The company supplies 33 airframe manufacturers and supports 3,000 operators of large commercial aircraft, regional and business aircraft, military aircraft and helicopters.
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BBSRC Bioscience
BITS is the IT Shared Service Centre to the Biotechnology & Biological Sciences Research Council (BBSRC) and its strategically funded research institutes. Over time, BITS has established strategic relationships with external organisations and companies, forming the BITS partnership network, which assists BITS in the delivery of high-quality IT services. As part of its role, BITS works hard to promote awareness and use of Information Technology, enabling institutes to remain at the forefront of world science.
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The White Company
Maindec was originally approached to offer support and maintenance for The White Company’s server estate and critical printers located at the distribution centre. Marc Harper, Technical Service Delivery Manager, The White Company, comments, “At that point in time we only had 12 servers and if any of them failed in any way, we simply replaced it with a new device. We then undertook an entire upgrade of the whole estate, bringing the total number of servers to 40, and felt that we needed to get a partner on board to support with the installation and ongoing maintenance.”
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Maclay Murray & Spens
When it came to considering a replacement IT maintenance provider it was crucial that high-quality service was at the top of the agenda for MMS. Crawford Hawley-Groat, IT Director at MMS explains, “Reputation is very important when considering the options for new service providers. A member of the IT team had used Maindec in the past, and I had also discussed their credentials with my counterparts in other Scottish legal firms. Maindec’s engineering focus was the key differentiator; with their upfront commitment to fixing the problem and providing a consistent service rather than just taking our money.”
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RailCare
Railcare, a specialist supplier of rolling stock solutions to the UK rail industry, has selected IT Services and Solutions provider Maindec for business-critical maintenance support across its IT servers in Wolverton Works Milton Keynes and its Springburn depot in Glasgow. The contract, which is valued at £10,000 per annum, makes Maindec responsible for ongoing support of 16 servers, including HP9000’s, HP Intel Servers and other HP tape and storage devices.
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Anglo American
Anglo American is one of the world’s largest mining and global natural resource companies, with 107,000 employee’s world-wide and annual revenue of $35 billion dollars. The company provides exploration, mining, processing and smelting across Africa, Europe, South and North America, Australia and Asia. Maindec have worked with Anglo American for 11 years, providing a range of IT support services to the Corporate London Head Office, together with remote services to the Luxembourg operations.
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