Case Studies
IT Service is our Business
Messier-Dowty
Messier-Dowty, a SAFRAN group company, is the world leader in the design, development, manufacture and support of landing gear systems. Messier-Dowty landing gear are in service on more than 20,500 aircraft making over 35,000 landings every day. The company supplies 33 airframe manufacturers and supports 3,000 operators of large commercial aircraft, regional and business aircraft, military aircraft and helicopters.
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BBSRC Bioscience
BITS is the IT Shared Service Centre to the Biotechnology & Biological Sciences Research Council (BBSRC) and its strategically funded research institutes. Over time, BITS has established strategic relationships with external organisations and companies, forming the BITS partnership network, which assists BITS in the delivery of high-quality IT services. As part of its role, BITS works hard to promote awareness and use of Information Technology, enabling institutes to remain at the forefront of world science.
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The White Company
Maindec was originally approached to offer support and maintenance for The White Company’s server estate and critical printers located at the distribution centre. Marc Harper, Technical Service Delivery Manager, The White Company, comments, “At that point in time we only had 12 servers and if any of them failed in any way, we simply replaced it with a new device. We then undertook an entire upgrade of the whole estate, bringing the total number of servers to 40, and felt that we needed to get a partner on board to support with the installation and ongoing maintenance.”
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Maclay Murray & Spens
When it came to considering a replacement IT maintenance provider it was crucial that high-quality service was at the top of the agenda for MMS. Crawford Hawley-Groat, IT Director at MMS explains, “Reputation is very important when considering the options for new service providers. A member of the IT team had used Maindec in the past, and I had also discussed their credentials with my counterparts in other Scottish legal firms. Maindec’s engineering focus was the key differentiator; with their upfront commitment to fixing the problem and providing a consistent service rather than just taking our money.”
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Rail Care
Railcare, a specialist supplier of rolling stock solutions to the UK rail industry, has selected IT Services and Solutions provider Maindec for business-critical maintenance support across its IT servers in Wolverton Works Milton Keynes and its Springburn depot in Glasgow. The contract, which is valued at £10,000 per annum, makes Maindec responsible for ongoing support of 16 servers, including HP9000’s, HP Intel Servers and other HP tape and storage devices.
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Anglo American
Anglo American is one of the world’s largest mining and global natural resource companies, with 107,000 employee’s world-wide and annual revenue of $35 billion dollars. The company provides exploration, mining, processing and smelting across Africa, Europe, South and North America, Australia and Asia. Maindec have worked with Anglo American for 11 years, providing a range of IT support services to the Corporate London Head Office, together with remote services to the Luxembourg operations.
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