IT Support Services
Maintenance and Support Quotations
Our customers frequently comment on how simple and efficient the process is of obtaining a maintenance quotation from Maindec. We pride ourselves on providing timely quotations in an easy to read but detailed format. Maindec will always endeavour to save you money from your incumbent maintainer.
Maindec will never commit to support equipment for which we are not thoroughly trained and equipped to deliver a high level of service. This means that when you get a quotation we will be able to fully meet the committed service level.
To provide an accurate maintenance quotation we require the following information:-
- Contact details
- Site(s) Location
- Required service levels e.g. 4 hour response with further 4 hour fix
- Call window e.g. Mon-Fri 9am-5:30pm
- Model Numbers of equipment (Serial numbers if possible)
- Configurations of servers e.g. Memory, CPU's, Disks
If you are unable to provide detailed information or if your support request is more complex then please contact us and one of our bid team will discuss your requirements in more detail.