IT Support Services
Remote Monitoring Services
Maindec has a remote monitoring and support package known as MARS (Maindec Advanced Remote Services). This service provides support for a wide range of Microsoft products and networking installations.
A monitoring system is placed on the clients network and into the clients Domain. This Network Management station, or MARS Server, is remotely accessible and has all the customers relevant administration applications loaded. These are products such as HP InSight Manager, Microsoft administration tools (Exchange, SQL Server, Event Viewer etc), backup administration tools (BackupExec & Arcserve), network configuration software like ClearVisn or Intel Device View. The exact configuration depends on the client's applications and requirements.
Maindec will provide weekly housekeeping tasks and provide reports back to the customer. Also Maindec will take remote control to quickly resolve customer issues.
- Proactive Service monitoring.
- Fast response remote control to resolve issues.
- Regular housekeeping tasks to optimise systems performance.
- UK based call centre.