statistics

Managed Services

Scottish Public Sector Framework

Scottish Procurement IT Managed Services Framework

Maindec is a market leading IT Services & Solutions provider on multi-vendor platforms, specialising in business critical IT managed services and support partnerships.

With a 24 year heritage in Scotland coordinated from its Glasgow based service centre, Maindec is an established supplier to the Scottish Government and many prominent Scottish public sector agencies.

For information on the Scottish IT Managed Services (ITMS) framework click here..

Maindec is extremely proud to have been awarded a place as a supplier on the Scottish Procurement IT Managed Services Framework and is one of only a handful of companies to successfully secure a place on this prestigious national multi-supplier agreement, confirming our position as one of Scotland's leading IT Services providers.

This highly sought after contract was awarded following a rigorous and extensive procurement competition run by 'The Scottish Procurement and Commercial Directorate', and which attracted significant interest from an impressive array of leading players from within the IT services industry including many local and multi-national organisations.

Scottish public bodies will benefit from having access to a comprehensive range of IT Managed Services from a select number of pre-qualified suppliers who have demonstrated best value and are best able to meet the needs of the Scottish Public Sector.

Public sector organisations are encouraged to use the IT Managed Services Framework to achieve the efficiencies available through collaborative procurement. The Framework also eliminates the need for a public body to approach the entire market to conduct a full competitive tendering process.

The IT Managed Services Framework is available to all Scottish public bodies including: Central Government; Local Authorities; NHS; Higher and Further Education; Police; and, Fire and Rescue.

Maindec has enjoyed an extremely positive engagement with the Scottish Government and collaborative partners, as their appointed supplier of hardware maintenance services on critical server, storage and network infrastructure. Since commencement of the framework contract in 2005, Maindec has consistently achieved 100% service delivery performance... involving over 1500 support incidents on guaranteed fix Service Level Agreements!

'As a result of a mini-competition on the new IT Managed Services Framework, run by SPCD in May 2011, Maindec have been re-appointed as a supplier of Server maintenance services to the Scottish Government and associated collaborative partners until July 2015.'
Maindec specialist services include:

• Server /Desktop Support
• Helpdesks
• Network Support/Management
• Hosting
• Disaster Recovery
• Consultancy Services

Contact us today to discuss your IT Support requirement